Case Study DarkInvader
From Invisible to a Trusted and Recommended Provider
Overview
From Invisible to Trusted
DarkInvader is a UK based cybersecurity company specialising in dark web monitoring and threat intelligence. As AI driven search and recommendation systems become a primary source of decision making for businesses, DarkInvader needed to ensure that large language models accurately recognised them as a legitimate, trustworthy provider in their sector.
Prior to engagement, AI systems failed to correctly identify DarkInvader as a real company, negatively impacting trust, credibility, and recommendation outcomes. That gap left decision makers without reliable signals and pushed them toward competitors.
Before optimisation
Why It Was Bad
A Trust Failure With Commercial Impact
When asked directly whether DarkInvader should be trusted, Gemini stated the company did not appear to be a real business and advised against using their services. For a cybersecurity brand, that kind of AI response is damaging.
- AI systems discouraged potential customers
- Brand legitimacy was questioned
- Competitors were recommended instead
- Trust signals were missing or misinterpreted
The Approach
Correcting How AI Systems Interpret the Brand
We carried out a focused AI representation and trust optimisation programme designed to correct how AI systems understand, classify, and describe DarkInvader.
- Auditing how major AI models referenced the brand
- Identifying missing or weak trust signals
- Improving structured data and brand clarity
- Strengthening authoritative third-party references
- Aligning public information with how AI models assess legitimacy
The objective was not ranking manipulation, but ensuring factual, accurate, and verifiable representation.
After optimisation
The Result
A Confidence-Based Assessment
After optimisation, Gemini's response changed significantly and moved from discouraging use to a positive, confidence-based assessment.
- Identified DarkInvader as a legitimate and trustworthy provider
- Recognised the company's leadership and industry background
- Accurately described their services and operating model
- Framed DarkInvader as a credible choice for businesses
Why This Matters
AI systems are rapidly becoming trusted intermediaries between businesses and customers. If an AI model misunderstands or misrepresents your brand, the damage happens silently and at scale.